Policies

We understand that plans can change. However, last-minute cancellations and no-shows prevent other clients from accessing appointment slots. **Cancellation Notice:** A minimum of 48 hours' notice is required for all cancellations and reschedules. **Late Cancellation:** Cancellations made with less than 48 hours' notice may result in a charge of 50% of the treatment price. **No-Show:** If you fail to attend your appointment without notice, the full deposit or treatment cost may be retained. **Deposits:** Deposits are non-refundable but may be transferred to a rescheduled appointment with adequate notice. **Rescheduling:** Appointments may be rescheduled free of charge with at least 48 hours' notice, subject to availability. **Late Arrival:** If you arrive more than 15 minutes late, the appointment may need to be shortened or rescheduled. The full treatment cost will still apply. **Dawn's Cancellations:** In the rare event that Dawn needs to cancel or reschedule your appointment, you will be offered the next available slot or a full refund of any deposit paid. **Illness:** If you are unwell on the day of your appointment, please contact us as soon as possible. We will always do our best to accommodate genuine medical situations.